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Rethinking public works


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Helping residents help themselves

Published Tuesday, April 01, 2008

Driving home at 2 a.m., a resident who works the second shift passes a building that has been newly desecrated with graffiti. Shortly after, he pulls into his driveway only to discover his trash was never picked up that day. And, at 3 a.m., while still wide awake, he suddenly remembers the water bill is due. While he would like to report the problems and pay that pesky bill right away, and his city has an easy-to-remember 311 system for calling about such matters, its hours of operation end at 11 p.m. Never fear. The computer is here. ...

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