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Rethinking public works


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Breaking down barriers

Published Friday, August 01, 2008

Project: Business Process Management Jurisdiction: Richmond, Va. Agency: IT Department Vendor: Baltimore-based Metastorm Date began: 2005 In 2005, Richmond, Va., mayor Douglas Wilder launched a citywide initiative to improve efficiency that has led several departments to begin using business process management (BPM) software to automate manual tasks. Now, the IT Department is expanding its use in other departments through a new Center of Excellence for Business Process Management. Richmond began its foray into automation by developing a tool to notify employees about software and hardware changes. Previously, the IT department would rely on managers in the departments that ...

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