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TECHNOLOGY/Call accounting software reduces telecom expenses

Published Saturday, January 01, 2000

Hartford, Conn., has long recognized the need to control telecommunications expenses. Ten years ago, the city installed a call accounting system to help monitor incoming and outbound calls in city departments. When it became clear last year that the system could no longer serve the city's needs, city managers upgraded telecommunications management. Hartford, located midway between New York and Boston, has a population of approximately 130,000 residents. Hartford's city government operates from four primary campuses. The 1,800 telephones in the city system generate about 500,000 external calls per month. The old management system provided a series of reports ...

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